Whether it is a big or small organizations, Employees are people between the management and customers (Management - Employees - Customers). They have more direct contact and relationship with the customer and the management than both have on themselves. The management are likely not to know the customers, just the same as the customers not knowing the management. So what connects them together are the EMPLOYEES.
it doesn't matter the number of people working in the organization for them to be called employees; even the less number or few can be referred to as employees. As long as you have someone working for you; such person is your employee.
There are certain expectations that these three phases (Management - Employees - Customers) expect from each other; whether it is from management to customers, management to employees, employees to customers, employees to management, customers to employees, and customers to management; all parties demands certain levels of expectations from each other, in other for them to function effectively and for the achievement of their goal or objectives.
The customers who are kings in business requires to be treated as such either from the employees or management; but since they deal with the employees directly than management, they expect it more from them.
The employees who are directly involved with the management and working for them, expects that they should be treated right and respected. And the management expects that the employees treat the customers right and as kings.
How should management treat their customers
Since the management main aim is to make profit, and they can do this without the customers. It comes down to the people who are directly involved with the customers - THE EMPLOYEES. You as the management have to treat your employees the way you want them to treat your customers.
Imagine an organization's management that doesn't pay their employees when due, disrespectful and abuse their employees efforts, provides no form of encouragement, and doesn't listen to what the employees have to say or their complains.
And imagine an organization's management who does completely opposite of this things. Now ask yourself who do you think would have it's operations going smoothly?
Definitely, you would say that the management that does opposite of those things would have it's operations going smoothly.
Why is this so?
There are many reasons as to why the organization's operation would go smoothly. The major reason is that the employees are happy.
When employees are happy, they do their work effectively, efficient and dedicatively, they respond to the customers happily and willingly without any form of prejudice.
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